
This morning we noted that much was being made of the fact that Sprint CEO Dan Hesse told investors at a conference this week that the company is throttling the top 1% of "unlimited" users. That seemed odd, given that Sprint has made a big deal out of their unlimited offerings, and has been running ads claiming the company doesn't throttle anyone. Sprint has since come out with a full statement stating that the claims, which originated with a report by Dow Jones newswires, are false.
Sprint says the company does not throttle any postpaid phone data users for on-network or off-network usage. They also continue to insist they're still the only major wireless carrier that offers truly unlimited data plans with no throttling, metering or overages for smartphone users. Apparently the Dow Jones reporter hallucinated the fact Hesse said they throttle, as Hesse was simply noting that Sprint boots extremely heavy users that violate Sprint's terms and conditions:
Sprint does have terms and conditions which prohibit certain types of data use that may impair other customers' usage or harm or interfere with the network. At yesterday s investor conference, Sprint CEO Dan Hesse was referring to Sprint s right to terminate service of data abusers who violate Sprint s terms and conditions. Customers who abuse our network by violating the terms and conditions will be contacted by Sprint in an effort to have the customer change their usage to comply with their subscriber agreement. Customers who do not change their usage and remain in violation of the terms and conditions may be subject to actions reserved by Sprint, including but not limited to termination. Consistent with our advertising, engaging in such uses will not result in throttling for customers on unlimited data-included plans for phones.
Booting the really ridiculously heavy users (after having conversations with them) is pretty much par for the course. Still,
as we noted this morning, Sprint's dedication to unlimited likely won't last long as their LTE build budget gets tight.
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