
The other day we noted that while ViaSat heavily hyped their new "Exede" satellite broadband service at CES, now that the service has supposedly launched, many users note they can't actually get it yet. Existing users who have been waiting for this upgrade for years are being told they have to wait in line behind new users. Depending on where you live, you may never be able to sign up for the service. Worse perhaps, many of these users note that the new service actually comes with lower daily usage restrictions (dubbed the "fair access policy" or FAP) than WildBlue's existing service. One user in our forums puts his disappointment rather eloquently:
We have been living with low caps on Wildblue for years, then for several years they promise an upgrade that will change everything. Then they up the speed to something most people don't need, and REDUCE the amount of data available by a large amount, increasing the price as well significantly. It was not what we were lead to believe. This was supposed to be an upgrade, but the speed is useless without quantity, that point has been made over and over.
And it doesn't take someone sitting all day to go over the caps. It can take a little over an hour every day for one person to go over on the current 512Kbps plan, imagine with more speed how easy the person can go over with about 23% less data available.
Bottom line, it was not an upgrade, period, for many of us. Every neighbor I know is thinking the same thing, some currently drive 30 miles one way to get to a free hotspot to have enough bandwidth for online classes. The offered new plans are not enough for what they do either. Is anyone that understands the limits of satellite asking for anything unreasonable? NO.
The frustration is understandable, given that ever since ViaSat began building their new satellite in 2008, they promised users that this would be an evolution in satellite broadband. As we
had warned however, the high cost of satellite launches meant that acquiring new users was going to be a priority, and that improvement of existing usage restrictions would be on the back burner. The only hope that many of these captive customers have is that LTE service from one of the major players (which suffers from similar caps) makes it way into their market.
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