Back in November CenturyLink sent many customers notices saying they were shutting down Qwest's VoIP service in a few months, after acquiring Qwest last year for $22.4 billion. Users were of course nudged away from the less-expensive VoIP service and toward CenturyLink's pricier legacy phone service and all the usual fees that entails. However, not all customers say they got the notice. Windows-focused writer Ed Bott says CenturyLink never sent him a notice that his Qwest VoIP service would be going dark, and that he needs to pay twice as much for POTs service with half the feature, and now risks losing his old number. Progress courtesy of mergers and acquisitions?
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CenturyLink Shutters Qwest VoIP This Month - Forgets to Tell Some of the Service's Users
Posted: January 24th, 2012, 5:59am MST