The latest J.D. Power and Associates customer care survey once again ranks Verizon tops in customer care performance, with a rating of 762 on a 1,000-point scale. Clumped together into second, third and fourth place among the four largest carriers was Sprint (745), AT&T (743) and T-Mobile (739). Virgin Mobile took the top spot for customer care among non contract providers. Interestingly, J.D. Power found that owners of 4G-enabled handsets have to contact their carrier considerably more than owners of older, less sophisticated devices. "In fact, it takes approximately five minutes more per contact, on average, to resolve issues pertaining to 4G-enabled devices, compared with issue resolution times for traditional phones," notes analyst Kirk Parsons.
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Verizon Wireless Again Wins J.D. Power Customer Survey - T-Mobile Slips Behind AT&T Into Last Place
Posted: February 2nd, 2012, 3:24pm MST